Frequently Asked Questions

Frequently Asked Questions / Advertising

How do I change the image I'm using as a Banner or Leaderboard?

1) log in to your account
2) go to 'My Account'
3) click 'My Ads'
4) using the drop-down menus, select the appropriate ad type & status
5) once you have located the correct ad, click 'Edit Ad'
6) click 'browse'
7) select the appropriate image
8) click 'submit'


How do I pay online for my advertising?

1) Log in to your account
2) go to 'My Account'
3) click 'My Invoices'
4) click on the actual invoice link
5) scroll down and click the 'pay now' button
6) make your payment with credit card or with your PayPal account, via the PayPal website

PS - You don't need a PayPal account


How do I get an invoice for my advertising?

There is an invoice automatically created when you sign up for an advertising campaign.

To view your invoice:

1) Log in to your account
2) Click 'My Account'
3) Click 'My Invoices'
4) Click the actual invoice link

Your invoice will open in a new tab or window


How do I get a receipt for my advertising?

There is a receipt automatically created when you pay for your advertising campaign.

To view your receipt:

1) Log in to your account
2) Click 'My Account'
3) Click 'My Receipts'
4) Click the actual receipt link

Your receipt will open in a new tab or window


I've been told my Banner Campaign image is the incorrect size. Why?

All banner ads on our site are to be 468x60 pixels in dimension. If you have submitted an image which is not this size, you will need to create one the correct size, and resubmit.


How do I create a Banner or Leaderboard image?

To create a banner or leaderboard image, you will need to use image editing software, like Adobe Photoshop, or Adobe Illustrator.

There are others that will work just fine, and the easiest way to learn about them is to do a Google search. Find the program you have on your computer, and then do an online tutorial.

Remember, banners are 468x60 pixels, and leaderboards are 728x90 pixels.


Where can I mail a cheque for my advertising?

Please mail your cheques to:

Kids In Victoria
101-1001 W Broadway - Suite 188
Vancouver BC
V6H 4E4


How do I pay with a credit card?

To pay via credit card log into your account, and go to:

My Account > My Invoices > click invoice link.

There will be a "Pay Online" button on your invoice that will take you to PayPal. On the PayPal page there is an option to pay using a credit card, without creating a PayPal account.

Choose that option, and follow the instructions.


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